Last updated: January 2025
At Simba Pet Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact us at support@simbapetstore.com with your order number.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7-10 business days.
The following items cannot be returned: opened pet food, used pet accessories, perishable items, and items on clearance or marked as final sale.
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or full refund.
Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service for returns.
For any questions about our refund policy, please reach out to us at support@simbapetstore.com or call +880 1XXX-XXXXXX.
